FAQ
About the Company
- How long have you been in business?
- We have been in business for more than 30 years. For more information about our company, please click here
- Do you have retail locations?
- Yes, we have 3 retail locations throughout
- Yes, we have 3 retail locations throughout
- What certifications do you have?
- All our pharmacy locations are staffed by Board Certified Pharmacists and Pharmacy Technicians.
- We are 100% HIPAA compliant
- DME Certified and Accredited
- Hazardous Material Handling
- Is our patient records safe?
- Yes, we use state-of-the-art security systems in all our facilities and our staff are 100% HIPAA compliant.
- Where are you located?
- We have locations throughout
- We have locations throughout
About changing service (Transition)
- How long does it take to change our service to yours?
- Our highly trained Transition team will guide your facility staff through every step. The usual transition completion time is before your next order cycle.
- What Facility Systems do you offer?
- We offer state of the art Facility Management software. For more information, please contact our sales department.
- Can your pharmacy system be used with our current Facility software?
- Yes, our team of experts can customize our technology to integrate whatever Facility software or EHR system you are currently using. For more information, please click here
- Do we need to purchase or use Direct Pharmacy Care Facility Management software?
- No, we know every facility is managed and operated differently. We can provide you with our Facility Management Software, integrate your current EHR system, or make it as high-tech or low- tech as you like.
- What is the Transition process like?
- We have specially trained transition teams available to guide you through each step. A seamless transition, without any interruption, is our number one priority. Please click here for more information.
Order
Customer service
- Who do I contact for medicine related questions?
- One you sign up with our program, you will have direct access to your account manager and the pharmacist. Please click here for contact information. (Customer service – contact us)
- Do you have Pharmacist consultations (one on one)?
- Yes, we offer a full array of Pharmacist consultations.
Technology
- Do you offer Facility Management Software?
- Yes, we offer state-of-the-art Facility Management Software. Please contact our sales team for more information.
- How safe is your software?
- Our software is secure (Input more information from Yasser). For more information, please click here.
- What are the costs and trainings associated with this software?
- We offer a wide variety of products and services. Most of our services are included in the program. Please contact our sales team for more information.
- Can we integrate our current software with your pharmacies?
- Yes, we know every facility is managed and operated differently. That is why our team of experts can customize our technology to integrate whatever Facility Management program or Electronic Health Records (EHR) system you are currently using. By integrating our system to work seamlessly with yours, we can share information between your facility and our pharmacies in order to reduce paper waste, errors, and cost.
- Do you provide itemized invoices?
- We provide several options of weekly/monthly statements for individuals or for the entire facility. Our statements can be itemized according to your request and can be provided electronically or in paper statements.
- What types of insurance do you take?
- With constantly changing health care laws and regulations, knowing what, when, and how much to pay can be confusing. Direct Pharmacy Care is on your side, which means you have the reassurance of industry experts who will make the process easy and accurate. We accept most prescription insurance plans, Medicare, Medicaid, and other government plans.
- What if the medication is not covered by my insurance carrier?
- With our buying power and Direct Access supply, we have competitive pricing on prescriptions that are not covered under some insurance plans. Additionally, our Pharmacists will work with the Doctors for any other options.
Payments
- What types of payments do you take?
- We accept all major payment methods.
- Do you take weekly or monthly payments?
- Yes, we will work with the facility and the family to set up a payment plan.
- Can the resident or the resident’s family pay you directly?
- Yes, our billing system can be customized for each individual.
- Who do we make the payment out to?
- Direct Pharmacy Care
- Direct Pharmacy Care
Delivery / Tracking
- Do you use your own drivers?
- Yes, we have professional delivery personnel, who will be on schedule. However, we also offer deliveries through other major carriers.
- What is your delivery schedule like?
- We can customize the delivery schedule to each facility.
- Can we track the shipment online?
- Yes, your shipments can be tracked online.
- Do we get order confirmations?
- With every order, we send out electronic order confirmations.